Can I return an item bought in store via the online portal? January 13, 2022 09:06 Updated No, any order placed in store must be returned to original place of purchase. Related articles How do I return an item? Can I return an online order to a PUMA store? I bought from a store (not the online store) and the item is faulty! How do I return the item? Returns I can't create a return, what can I do?