Can I return an item bought in store via the online portal? PUMA Oceania July 02, 2018 06:41 Updated Follow No, any order placed in store must be returned to original place of purchase. Related articles Can I return an online order to a PUMA store? How do I return an item? My apparel /shoes are too big or too small, what can I do? How do I exchange an item? Can I change an item on my order? Comments 0 comments Article is closed for comments.