An item is faulty, what can I do? PUMA Oceania October 09, 2018 00:12 Updated We're sorry to hear you have received a faulty item. At PUMA we back the quality of our product so if you have received a faulty item you can return it to us within 1 year of the date of purchase for a full refund. To start a return: Australian returns click here New Zealand returns click here Related articles I bought from a store (not the online store) and the item is faulty! How do I return the item? How do I return an item? My apparel /shoes are too big or too small, what can I do? Can I return an item bought in store via the online portal? Can I return an online order to a PUMA store? Comments 0 comments Article is closed for comments.