How do I exchange an item? PUMA Oceania October 09, 2018 00:12 Updated We do not support exchanges online. If you would like to exchange an item please place a return of your original order and place a new order for the new items/sizes you would like. To start a return: Australian returns click here New Zealand returns click here Related articles My apparel /shoes are too big or too small, what can I do? How do I return an item? Can I return an online order to a PUMA store? I was notified that PUMA received my return, where is my refund? Can I return an item bought in store via the online portal? Comments 0 comments Article is closed for comments.