Orders will only appear in your account dashboard if you were logged in when you placed your order.
If your order is not in your dashboard, you can use the order search from the account login page to find your order details.
Please note if you are a New Zealand customer and ordered prior to April 2024 and did not provide consent for your account to be migrated to the new local NZ website, your order history will no longer be accessible from the New Zealand website.